51268274_1202126123274800_33548163022785
BPO

EAGLEGRACE

Connecting the world 

100% WOMEN OWNED & 100% WOMEN RUN

White Structure

OUR FIRM

CONNECTING THE WORLD! ONE                     AGENT AT A TIME

We are a multinational, multilingual company based in the USA, with remote locations in the USA, South Africa, Zambia, Nigeria and Philippines. We provide inbound and outbound customer service support in multiple languages such as English, French, Spanish, Swahili and Portuguese. We also provide virtual assistant services.  All agents speak English in a neutral tone and are well versed on different topics. We offer different BPO services.

Why should you use us?

       By outsourcing your customer support services and virtual assistant needs to us, you can save money by lowering your overall cost while improving productivity by speeding up the recruitment process and it also allows you and your employees to focus on what you do best.

       It's more affordable to hire foreign based agents than US agents. You can save more than half of what you currently pay to a US agent and still get the same quality because our agents are trained to meet the standards of US clients and clients around the globe.

       

       It gives you the ability to reassign resources. Instead of having people in offices or warehouses you are able to then use those spaces for something else because we will provide the agents with all they need to perform the tasks accurately and efficiently in a remote setting. 

Our Services

Outbound Services

  •  Live Telephone Answering

  • Appointment Scheduling

  •  Customer Service Call Handling

  •  Direct Response Support

  •  Dispatching Services

  •  Emergency / Disaster Response

  •  Medical Office Answering

  •  Hotlines Answering

  •  Order Entry / Processing Services

  •  Help Desk Services

  •  Virtual Receptionist

  •  Product Recall Support

  • Omnichannel (Voice, E-mail, Chat, Social & More)

Inbound Services

Virtual Assistant Services

  • Organize communication via emails and phone calls

  • Organize meetings٫ travels and accommodations

  • Manage contact lists and organize managers’ calendars

  • Create and review customer spreadsheets and keep online records

  • Conduct market research and report on the results

  • Prepare presentations

  • Vetting potential clients, projects, partnerships, etc.

  • Maintaining or updating a client’s social media or professional profile

Price starts at $8 per hour per call center staff

$500 a month for a virtual assistant 

(Includes 15 hours a week for a total of 60 hours max per month) additional hours costs $8 per hour

Get a Quote
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